Error codes

When something goes wrong, Dreamsquare shows an error code to help identify the issue. Here are the most common ones.

E1001 — Network timeout — Your connection dropped during playback. Check your WiFi or mobile data and try again.
E1002 — Content unavailable — The title is temporarily unavailable. Try again later, or check if it's available in your region.
E1003 — Playback failed — A general playback error. Restart the app and try again. If it persists, clear the app cache.
E1004 — DRM error — There's a problem with content protection. Make sure your device software is up to date and that you're not using screen recording software.

E2001 — Session expired — Your sign-in session has expired. Sign in again.
E2002 — Too many devices — You've exceeded the number of simultaneous streams or sign-ins allowed by your plan. Sign out of a device you're not using.
E2003 — Subscription required — The content requires an active myDream+ subscription. Check your subscription status in Profile Settings.

E3001 — Download failed — The download was interrupted. Check your connection and storage space, then try again.
E3002 — Storage full — Your device doesn't have enough free space. Remove some files or downloads and try again.
E3003 — Download expired — The download has passed its availability window. Re-download the content while connected to the internet.

E9999 — Unknown error — Something unexpected happened. Restart the app and try again. If the issue persists, contact [email protected] and include the error code.